WIRRAL CAR REPAIRS

TERMS AND CONDITIONS OF BUSINESS

1.1 “The Company” refers to Wirral Car Repairs
1.2 “The customer” refers to the person, partnership, Limited Company, or other legal entity, who agrees to services being provided by the Company.
1.3 “The Conditions” refers to the terms and conditions of the Company’s operations, set out in this document and any special terms and conditions agreed in writing by a Director, Company Secretary, or other member of this company’s management team, acting for and on behalf of the Company.

2. Conditions

2.1 These Conditions shall apply to all contracts for any parts or service provided by the Company to the customer, to the exclusion of all other terms and conditions, including any terms and conditions the customer may purport to apply under any purchase order, confirmation of order, or similar document.
2.2 Agreement of any work to be carried out by the Company shall be deemed conclusive evidence of the customer’s acceptance of these Conditions.

3. The Price and Payment

3.1 The price of the service provided shall be the price agreed between the Company and the customer, at the time the customer agrees to work being carried out. This price may vary, dependent upon any change in parts prices, or change in specialist charges, which may come into effect at the time the work is completed and which is beyond the control of the Company. The price of the work carried out is inclusive of VAT.
3.2 Payment of the price shall be due at point of collection/delivery of vehicle following completion of repairs, unless otherwise agreed, in writing, with the Company. Payment in this instance is generally agreed to be 30 days from date of invoice.

4. Orders / Estimates / Deposits

4.1 Estimates are valid for the date given. If instructions are not received from a customer (in response to an estimate rendered) within 24 hours, the Company may invoice for reasonable storage charges from the date that the vehicle was received until its collection. (Note: the company does not, as a general rule make any such charge for garaging pending instructions, if the repairs are ultimately carried out by the Company and duly paid for).
4.2 All estimates by the Company are subject to change caused by variations to the Company of labour, material and spare parts at the date of estimate. In the event of any variation occurring before or after acceptance of the estimate the Company may if it thinks fit require the Customer to pay on completion of the work any increase due to such variation.
4.3 If no estimate is provided or if part only of the work covered by the estimate is carried out the Company shall be entitled to charge a reasonable and proper price for the work done (including any stripping down leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and spare parts supplied.
4.4 The company may refuse to carry out all, or part of any work for any reason whether or not an estimate has been provided. Variations to the estimate, the scope of the repair or work, the prices chargeable shall be subject to all these terms and conditions, and so that any such variation shall not be deemed to constitute or create a new or separate contract.
4.5. Orders received, for Goods and/or Services, from any driver employed by the Customer or by any person who is reasonably believed to be acting as the Customer’s agent or by the order of any person to whom the Company is entitled to make delivery of the vehicle shall be binding upon the Customer.
4.6 The Company may require a deposit before commencing any work. The customer shall co-operate with the Company in all matters relating to the Services.

5. Delivery / Completion

Every effort will be made to provide the Goods and/or Services by the estimated time, but the Company shall not be liable for any delay in completing the Goods and/or Services. Time shall not be of the essence in respect of this clause. Risk passes on delivery or where relevant on collection. .The Company will not be held liable for any delay caused by outside influences i.e. goods not delivered in time, sent incorrectly or sub-contractor work.

6. Payment

6.1 Payment for all Goods and/or Services, repairs and/or spare parts supplied is due on completion of work. The goods and/or Services, repair is completed for the purpose of these terms and conditions when notice has been given that the vehicle is ready for collection. All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services. Cheques will be accepted on production of a cheque guarantee card.
6.2 The Company shall have a general lien on all of the Customer’s vehicles and all of their contents for all monies owing to the Company by the Customer on any account whatsoever. The Company shall be entitled to reasonable storage charges during any period in which the vehicle is retained by virtue of the lien.
6.3. If the Customer’s indebtedness to the Company is not satisfied within 28 days from the date of the first invoice to the Customer, the Company may without notice sell any vehicle owned by the Customer and/or the contents thereof by public auction or private treaty. The net proceeds of the sale shall be applied towards the satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand
6.4. Payment Assist options must be stated prior to booking, no applications can be made once work has commenced or completed, failure to notify of any application intentions will result in the full invoice being payable at collection.

7 Credit Terms

Where Credit Terms have been extended to the customer by the Company, the Company reserves the right to refuse to provide any of its garage services or parts ordered by the customer, where to do so would mean the customer exceeding the Credit Limit extended to the customer.

8. Remedies for late Payment

8.1 Interest on commercial debt shall accrue from the date of the invoice, unless a written agreement is in place between the Company and customer giving an agreed payment period of 28 days. Interest will accrue from day to day, until the date of payment, at the statutory rate (8% above the base rate of the Bank of England applicable on the date the debt becomes due). This figure may change from time to time, dependent upon the interest figures in force by Bank of England at the time payment of invoice is due. Interest will accrue until settlement is reached.
8.2 In the event that any invoice is not paid on, or before, its due date, then all sums due and owing to the Company from the customer shall become immediately payable and subject to clause 5.1 above.
8.3 The Company shall be entitled to recover from the customer all administrative, collection and legal costs incurred by it in recovering overdue amounts and all sums that become immediately payable under. clause 5.2 above.
8.4 Without prejudice to any of the Company’s other rights, the Company may, in the event that any sum is not paid, on or before its due date, suspend the service it provides to the customer. Any parts, or equipment, provided to the customer by the Company remain the property of the Company until all amounts owed are paid.

9. Title and Risk

Any work carried out by the Company at the request of the customer, will be at the customer’s risk from the point of completion of work, to the customer’s satisfaction in spite of delivery. Title of any parts fitted shall not pass from the Company to customer until all relevant and outstanding invoices have been paid in full and at such a time that no other sums whatsoever are due from the customer to the Company.

10. Disputes procedure and Jurisdiction

Any and all contracts entered into between the Company and the customer shall be governed by the laws of England and Wales and all disputes arising out of any contract between the Company and the customer shall be subject to the exclusive jurisdiction of the courts of England and Wales. In the event that the customer is dissatisfied with any repair or service carried out by the Company, the customer should first make contact with the Company in order to try and resolve the matter. The Company has a complaints procedure in place.-It also complies with the Data Protection Act.

11. Work authorisation

Any additional work will need to be authorised by the customer due to fact the vehicle being on site and the customer not, we will accept authorization over the telephone.
Please note that due to the nature of the business, parts being removed or fitted occasionally can be brittle or have general wear and tear, in this case a replacement part may be required to be sourced. The company accepts no responsibility for this and the customer is responsible for the additional cost of the required parts.
12. All parts removed by the Company in the course of the repair shall, if not claimed by the Customer within 24 hours after the completion of the repair be deemed to be owned by the Company and they shall become the Company’s absolute property. Parts returned are subject to a handling charge. Parts specially ordered are not returnable. Cars not collected within 28 days also fall within this clause.

13. Warranty

Any warranty that applies to parts, the term of the warranty will be denoted by the manufacturer.
In the event of a potential claim, you should notify us immediately whereupon the defect will be assessed and repaired free of charge by the Company providing the exclusions do not apply. Any repairs by an alternative organisation will only be permitted with prior express authorisation by the Company. Your statutory rights are not affected.

14. Damage Liability/Damage to vehicle

The Customer is responsible for checking their vehicle for any damage before it leaves the Company premises. Once the vehicle leaves the Company premises on completion of work, there will be no liability by the Company.

15. Waste

The Company is covered for environment waste transfers and also a license for disposal of hazardous waste and is available for inspection upon request.

16. Quality Control

Quality control is carried out on repair cars is approximately 80%.

17. Vehicle Storage

The Company will invoice £25.00 + VAT per day for the storage of any vehicle not collected within an agreed collection time following completion of agreed work.

18. Payment for Special Order Parts

Payment for parts which are a special order for the Customer must be paid for prior to work being carried out if the Customer vehicle is not on site.

WEBSITE USE TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wirral Car Repair's relationship with you in relation to this website. The term “us” or “we” refers to the owner of the website Wirral Car Repairs. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without our prior written consent. Wirral Car Repairs retains all intellectual property rights to the material that appears on this web site, including graphical images and text. Material on the web site can only be printed or downloaded for personal use. You may not create a website in any form, from text or images on the site, without prior written permission from Wirral Car Repairs. No part of the site may be reproduced, transmitted or stored in electronic or non electronic format without prior written permission of Wirral Car Repairs. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Last updated: July 2023